We don’t believe that 5 minute sleep tests at a retail store are the way to find a mattress you will sleep on for 30% of your life over the next decade or longer. Our 365 night sleep trial makes sure you can make sure Nectar is right for you. You will be trying Nectar on your bed and in your home, where a sleep trial should be.

It really does not need to cost thousands of pounds to craft a top quality mattress with the best materials. By removing middlemen such as distributors and mattress retailers, and selling directly to you, we can offer you the best pricing possible, basically wholesale pricing. We think it’s crazy to pay thousands of pounds for a mattress.

Nectar provides you with a full year, 365 nights to figure out if Nectar is right for you. If you decide for any reason that Nectar is not your ideal mattress, we’ll remove the mattress from your home and refund you 100% of your payment. Our  trial is 3 times longer than any others. Fewer than 3% of Nectar sleepers return their Nectar.

Nectar Mattresses are manufactured and shipped from locations within the UK

Nectar is built of better quality materials, on a stronger base. We chose early on to build Nectar to last as long as our customers would want to sleep on Nectar, or longer. There was a time when every quality product was guaranteed for its full life of use, and we don’t believe that ever should have changed. We guarantee the construction and materials of every Nectar mattress for the full life of use of the mattress by the original owner.

Nectar’s mattress combines four layers of Smart Sleep technology. The Adaptive cooling cover is constructed with a luxurious knitted fabric. Nectar’s foam layers include the Nectar Smart layer, the medical grade memory foam layer and a 7 zone support layer with castellated comfort and air flow. Nectar is constructed from four special grade performance layers and a uniquely milled cooling cover.

Nectar is not designed to be refolded once expanded. The initial compression process uses roller presses which compress the mattress with over 10,000 lbs per square foot for vacuum packing.

The packed size of a Nectar Mattress plus weight:
Mattress delivery box: 50x50x106
Single - 22.20 kg
Small Double - 31.80kg
Double - 31.80kg
King - 36.35kg
Super King - 43.02kg

Nectar is independently certified by Certipure, a 3rd party global rating standard, and five other rating groups, to be free from known harmful chemicals and gasses. Nectar is free from Ozone depleters, heavy metals, formaldehyde, Phthalates and Volatile Organic Compounds.

Nectar is plush but highly supportive. We rate Nectar at a 6.5-7 on a 1-10 scale if 1 is a feather pillow and 10 is a cement floor. Nectar is designed for perfect long term support with true top layer comfort. We encourage you to give Nectar a try remembering that if you are not fully satisfied we will always be happy to take Nectar back.

We designed and built Nectar for consistent and firm support edge to edge. Unlike some spring mattresses which sag at the edge, Nectar is always a consistent and perfect firmness edge to edge.

Our 2 Person Delivery service will deliver your Nectar Mattress to the room of your choice. You will receive your tracking link the evening before your delivery is scheduled, you will also be given a 3 hour delivery timeframe. This service is currently suspended. It costs £20 and you are usually able to select it during the checkout process.

We currently ship to addresses within the Mainland United Kingdom.

Nectar Standard Delivery is free to mainland UK. We are not currently able to deliver to some areas of Scotland, Northern Ireland or any UK offshore islands including the Isle of Wight.

We will as long as you select the 'Mattress Removal' option and pay the £35 fee while you are checking out your order. They are currently only able to collect from outside due to Covid-19 safety precautions.

Our collection partners Anyjunk will pick up and recycle your Old Mattress. More information about Anyjunk can be found here: https://www.anyjunk.co.uk/rubbish-clearance/mattress-removal-disposal/.

Once we have taken possession of your old mattress, it is sent for recycling and we are not able to retrieve it. You can either use the link we send via email to book your collection or contact our CS team and we will book it for you. The collection will generally take place the day after the requested delivery date of your Nectar Mattress.

Surprisingly, Nectar and the expensive mattresses in a store usually cost about the same amount to produce, but Nectar cuts out distributors and middlemen and sells Nectar to you directly, so you never pay markups.

You will receive an email with your tracking number from BJs Home Delivery on the evening before your mattress delivery is due. It will confirm your order is on it's way to you. If you have ordered 1 or more Non-Mattress Products or bundle items, they will be delivered by DPD and the Bed Frames by Tufnells. You will receive separate tracking for these.

On the evening before your selected delivery date, you will receive an email with a tracking link and a 3 hour delivery window for your Mattress. Mattresses are delivered by BJs Home Delivery. They can be contacted on: 01922 645 650. For Non-Mattress or Bundle Products, you will not receive a delivery time frame. However, you will receive a tracking number for these items. You can contact DPD on: 0121 275 0500 and Tufnells on: 0330 838 4230.

We have currently suspended this service for safety reasons.

If there are some exceptional circumstances around your delivery that you think the delivery team needs to know, please give our friendly Sleep Specialists a call and they will pass these details onto the BJs Home Delivery team.

We accept Visa, Mastercard, American Express credit and debit cards. Paypal and Amazon pay are also accepted. We offer Duologi finance payments or SplitIt instalments.

We currently have a partnership with Splitit & Duologi finance. SplitIt allow you to utilise your existing line of credit and create an instalment repayment plan. Duologi offer a more traditional finance payments. More information below.

We offer promotional codes from time to time and the terms of the promotion code will be listed in our Terms of Use and applied during checkout. Only one promotion code or sale can be used at a time.

Once we process your refund, it can take up to 14 days to go back through to your account. We greatly appreciate your patience during this time.

We are really pleased to be partnered with Splitit, the leading monthly instalment plan service. You will be able to select this payment method at Checkout and choose the plan that suits you. [Learn More - https://www.splitit.com/]

The Splitit solution enables Nectar to provide instant monthly-instalment payment services to you for a Nectar mattress using your existing credit card.

This means you can buy a Nectar mattress now and pay it back in affordable instalments.

Splitit requests authorisation from your credit card company, reserving the total purchase amount from your available line of credit. Then, each month, according to the payment plan you select, Splitit will collect the instalment amount and request authorisation for the remaining balance—before the current authorisation expires.

The Splitit service, which takes just seconds to operate, is initiated directly from Nectar’s website.

No it will not. If you use a Splitit instalment plan there is no impact on your credit score. All the bank sees, are the individual instalment charges each month. If one of your payment authorisations declines, there is still no effect on your credit rating; it is simply a declined charge. The decline would accelerate payment of the remaining balance (unless you provide a different card which is not declined).

No, not at all - with Splitit you can choose to spread your order total over 3 months and you’ll only need to pay the first instalment when you are placing your order. However, as part of the acceptance process, a request is made for 50% of the cost of the order to ensure your credit availability. This request is made and then reversed a second or two later. The money is not withdrawn from your account but the request may take 2-5 working days to be released from your card dependent on your bank.

No worries. Just advise us that you would like to return your Nectar by emailing us on: hello@nectarsleep.co.uk or calling us on: 08000 219 333. We will figure out the most convenient way to remove your Nectar if Nectar is not the perfect mattress for you.

If there is damage to your Nectar, give us a call and we’ll work with you to correct that. Traditional exchanges are handled by returning the original mattress through our returns process.

No, the outer box is protect your Nectar during the delivery process.

Nectar Standard Delivery is free to mainland UK addresses. We are not currently able to deliver to addresses in Northern Ireland, some areas of Scotland and all offshore islands, including the Isle of Wight.

Leaving the Mattress in a compressed state for an extended time may affect the quality of the product as this may not allow the Mattress to fully expand. This would impact the Warranty. We advise you to leave the Mattress in the box for no longer than 90 days.

The best warranty in the business. No small type or legal speak. If you bought Nectar, own Nectar, use Nectar and Nectar breaks from normal use anytime during your use, we will replace Nectar at no charge. We design Nectar to outlast heavy long term use, just like quality products should.

Nectar’s Forever Guarantee has you covered. If impressions are 4cm or more we will replace Nectar.

We believe the best things we own should outlast us. Nectar is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a Nectar. Our goals are really simple – A better mattress for the best price. The most comfortable mattress in the world, at a great value. Try Nectar risk free for a full year and see for yourself.

This warranty covers you from the day your non-mattress product is delivered to you. We cover your product against any manufacturing defects that may arise in this time and we will fully replace the item for you once you have advised us.

NB. We may require a photo of the defective item and we will need you to return the faulty item to us at our cost.

This Warranty covers our Nectar Mattress Protector, Nectar Duvet, Nectar Duvet Set, Nectar Bed Frame & Nectar Luxury Bed Frame.

If you return your unopened product back to us within 30 days from when it arrived, we will refund you in full for that item.